Refund Policy
How refunds work on AstroAk.
This document is for informational purposes only and does not constitute legal advice.
AstroAk is automated entertainment software. Its core content is free, so most of the site involves no payment at all. Some optional automated features unlock with Stars, prepaid in-app digital credits sold in several packs through our merchant of record, Dodo Payments. Because Stars are digital credits rather than real money, any request tied to a Star purchase is handled under the Stars terms summarised below. Separately, specialised services delivered outside the website have their own written agreements and refund terms.
On this page
1. The Website Is Free
AstroAk's core content is free. Its main charts and reports are open to signed-in users with no fee, subscription, or condition; the bulk of the app costs nothing.
Some optional automated features unlock with Stars, prepaid in-app digital credits available in several packs, priced at checkout and sold through our merchant of record, Dodo Payments. Stars are digital credits, not real money, and cannot be redeemed for cash. Any refund request relating to a Star purchase is handled under the Stars terms, and you can also contact us using the details below.
2. Stars - Prepaid Digital Credits
Stars are prepaid digital credits sold and processed by Dodo Payments, our merchant of record. They are not real money, have no cash value, and cannot be redeemed for cash; they are spent only inside AstroAk on automated features intended for entertainment and self-reflection.
If you have not used a Star pack, you may request a refund of that pack to your original payment method within 14 days of purchase, handled through Dodo Payments. Stars that have already been spent, and any promotional or bonus Stars, are non-refundable. To request a refund, contact support@astroak.com with your order details and we will coordinate with Dodo Payments.
If you delete your account, any remaining Star balance, including purchased Stars, is permanently forfeited at the moment of deletion and is not refunded. This is separate from the 14-day refund window above, which requires an active account.
3. No Human-Delivered Services
AstroAk sells no human-delivered services: no personal consultation, no one-to-one reading, and no off-site engagement of any kind. The only paid element is prepaid star packs, automated in-app digital credits you spend inside the AI astrology chat. Birth-time uncertainty is handled inside the app: you enter your best-estimate time and refine it later.
Stars are available in several prepaid packs, priced at checkout. They are digital credits for use inside the app, not real money, and are not redeemable for cash. The refund conditions that apply to a star purchase are presented at checkout before you confirm, and those terms govern any refund request for that purchase.
4. How to Reach Us
For questions about an off-site paid service refund, or any other matter, write to support@astroak.com with the relevant context (service name, date of payment, transaction reference where available). We typically respond within 24 to 48 business hours.
5. Changes to This Policy
We may update this Refund Policy from time to time. Material changes are announced on this page and reflected in the effective date above. Continued use of the Service after a change constitutes acceptance of the updated policy.
Questions
support@astroak.com